AMERICANA CASINO RESPONSIBLE GAMING POLICY
Last review: 20 NOVEMBER 2024
Introduction
Dream Gaming Entertainment, Inc. (“we,” “us,” “our”) is dedicated to providing an engaging and secure entertainment platform https://www.americanacasino.com/ (“Platform”) for our users.
Our Responsible Gaming Policy provides robust self-exclusion options to support players in managing their gaming activity responsibly. Players may initiate self-exclusion by contacting our customer support team via the dedicated email, allowing them to restrict access to their accounts for specified periods. During self-exclusion, access to winnings and account features is suspended, and marketing communications are paused to avoid unwanted engagement.
To enhance the effectiveness of self-exclusion, we advise players to avoid potential gaming triggers, such as following our social media channels or retaining our app on their devices. We also take a firm stance against any attempts to circumvent self-exclusion measures, prohibiting the creation of new accounts or efforts to bypass restrictions fraudulently.
For players seeking additional control, we provide options to set daily spending limits on in-game purchases. Limit changes take at least 24 hours to take effect, and players should notify customer support promptly if a limit is not applied correctly. In alignment with responsible gaming, we encourage anyone showing signs of problem gaming to seek immediate help, utilizing self-assessment tools and resources available on our platform and from external support organizations. Our trained staff are available to guide players on responsible play and provide proactive information as needed.
Self-Control Measures
Our Responsible Gaming Policy includes comprehensive self-control tools to help players manage their gaming activity in a safe and balanced way. Players can initiate self-exclusion or set limits on their accounts by contacting our support team, providing options to "Take a Break" for short-term pauses (7, 14, or 30 days) or enter a longer-term "Self-Exclusion" period (minimum of 6 months). These measures, designed to give players the opportunity to regain control, restrict access to their account and suspend all gameplay activity during the specified timeframe.
For ongoing control, players can also set personalized limits on spending, gameplay duration, and playtime frequency. Options include daily, weekly, or monthly limits, each customizable to the player’s preference. Reducing a limit takes immediate effect, while increasing a limit or removing it altogether requires a 72-hour cooling-off period to ensure thoughtful decision-making.
During any self-exclusion or limit period, players are responsible for all account activity and are advised to take steps to minimize gaming triggers, such as logging out of the platform and ceasing social media engagement related to gameplay. These measures underscore our commitment to a safe, enjoyable gaming experience, empowering players to exercise control responsibly.
Self-Exclusion and Responsible Play
Our Responsible Gaming Policy provides robust self-exclusion options to support players in managing their gaming activity responsibly. Players may initiate self-exclusion by contacting our customer support team via the dedicated email, allowing them to restrict access to their accounts for specified periods. During self-exclusion, access to winnings and account features is suspended, and marketing communications are paused to avoid unwanted engagement.
To enhance the effectiveness of self-exclusion, we advise players to avoid potential gaming triggers, such as following our social media channels or retaining our app on their devices. We also take a firm stance against any attempts to circumvent self-exclusion measures, prohibiting the creation of new accounts or efforts to bypass restrictions fraudulently.
For players seeking additional control, we provide options to set daily spending limits on in-game purchases. Limit changes take at least 24 hours to take effect, and players should notify customer support promptly if a limit is not applied correctly. In alignment with responsible gaming, we encourage anyone showing signs of problem gaming to seek immediate help, utilizing self-assessment tools and resources available on our platform and from external support organizations. Our trained staff are available to guide players on responsible play and provide proactive information as needed.